Privacy Policy

Clyde Pen Co. is committed to protecting your rights to privacy online. However, as an online retailer we must collect certain information so that we can fulfil orders. This policy outlines what data we collect, and how we use it in accordance with the EU General Data Processing regulations (GDPR) and the UK Privacy and Electronic Communications Regulations (PECR).

This page is subject to change at any time as we evolve and update our policies. This page was published and last updated on 21st April 2019.

By continuing to use this website you agree to the terms set out in this policy.

Data we collect.

The amount of information we collect depends on your interaction with the site. For inquires and orders, we may collect information such as: Your name, address, email address, and phone number.

Why?

We use this information to reply to enquires, fulfil orders, record order history, and for upholding warranties. Beyond what we need to complete your order or enquiry, we do not share your personal details with any other parties or use this information to send annoying promotional emails. The above information will be stored for a minimum of 7 years under legal obligation.

What other information is collected?

During your visit we may collect additional information such as your operating system, length of visit, pages you viewed and your browser type.

Why?

This information is collected anonymously and used to monitor the effectiveness of our website. This allows us to continually improve and be more relevant to our customers.

Payment Details.

No payment details are stored by us. All transactions are process by Paypal, or Stripe. Your card information and other relevant details are transferred to them securely through SSL encryption. We are only informed of payment success and shipping information, not of your payment details.

Our e-commerce and merchants’ services procedures are fully certified PCI compliant.

Protecting Your Data.

Your data that we hold is stored using secure encryption. Your data is not shared to with any other parties unless required for the fulfilment of your order or by legal obligation.

For more information regarding your data and privacy, you can email duncan@clydepencompany.com

Cookies

A cookie is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookies are designed to be a reliable mechanism for websites to remember stateful information (such as items added in the shopping cart in an online store) or to record the user's browsing activity.

Our website uses cookies to manage the checkout process, and the layout of the website to suit your device and browser.